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IT Support Specialist

2 months ago

Gloucestershire, United Kingdom Investigo Full time
Position: Desktop Support Engineer

Location: Gloucester - Full Time On-site

Type: Permanent

Key Competencies:

Microsoft Endpoint Configuration Manager (MECM):
Proficient in utilizing MECM for streamlined device management.

Automated Deployment Techniques:
Experience with automated deployment strategies.

Windows Operating Systems:
Expertise in managing Microsoft Windows 10 & 11 Enterprise x64 environments.

Microsoft 365 Applications:
In-depth knowledge of Microsoft 365 tools and their integration within corporate frameworks.

OneDrive Support:
Ability to assist users with OneDrive functionalities in a business context.

Remote Support Skills:
Competence in providing remote troubleshooting and assistance.

Printer Management:
Understanding of networked printer setup and maintenance.

Software Deployment & Asset Oversight:
Experience in software deployment and asset management practices.

Access Control Knowledge:
Familiarity with NTFS folder and file permissions.

Desktop Hardware Expertise:
Broad understanding of various desktop hardware components.

Proven IT Support Experience:
Demonstrated proficiency in a desktop support role within IT.

Preferred Qualifications:
- Experience with migration to M365 applications
- Knowledge of Microsoft Endpoint/Azure modern desktop management
- Scripting abilities in VB, Powershell, or SQL queries
- Familiarity with multi-site AV setups or a willingness to learn
- Understanding of Azure
- Experience with Ivanti Service Manager
- Knowledge of CrowdStrike
- Proficiency in Cisco VPN
- Experience in desktop virtualization

Certifications:
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL V3/V4 framework knowledge for support and change management