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Retail Operations Supervisor
2 months ago
About NIKE, Inc.
NIKE, Inc. is not just about outfitting the world's greatest athletes; it is about exploring potential, breaking barriers, and pushing the limits of what is possible. The company seeks individuals who can evolve, think critically, dream big, and create innovative solutions. Our culture thrives on diversity and encourages imagination, requiring talented individuals, leaders, and visionaries to contribute their skills and passion to an ever-evolving game.
Role Overview
In the retail environment, you represent NIKE, Inc. By maintaining a strong focus on product knowledge and customer service, our sales teams provide invaluable experiences to customers every day. Each store, from major cities to smaller communities, offers a unique perspective and fosters an exciting community of sports and style enthusiasts. A career in retail at Nike demands creativity and ambition while providing opportunities to grow alongside top athletes, teammates, and industry partners.
Position Summary
As a Retail Lead, you will be instrumental in delivering outstanding customer service and ensuring a premium brand experience. Your responsibilities will include:
- Coordinating, coaching, and motivating team members to maintain a positive work environment.
- Supporting daily business operations to meet sales objectives, including digital services, visual merchandising, and promotional activities.
- Identifying and resolving issues in collaboration with store leadership while serving as a brand ambassador for NIKE's initiatives.
- Ensuring compliance with all NIKE standards and guidelines.
Specialization Areas
Our leads focus on specific business areas while also supporting cross-functional efforts:
- Commercial: Oversee efficient product receiving, maintain inventory accuracy, and facilitate timely initiative launches.
- Athlete Experience: Equip the team to deliver the highest quality experience for athletes.
- Consumer Experience: Lead by example to enhance service on the sales floor and enrich the consumer journey.
What We Offer
- Competitive compensation and benefits package.
- Performance-based bonuses.
- A supportive team that values diversity, equity, and inclusion.
- A career at the forefront of the sports and fashion industry.
- Generous employee discounts and a new NIKE outfit for your work environment.
Qualifications
- Preferred experience in customer service and/or retail.
- Ability to manage a small team effectively.
- Strong communication skills and a collaborative spirit.
- Proven ability to apply sales techniques effectively.
- Flexibility with scheduling, including availability for retail hours, which may encompass days, evenings, weekends, and holidays.
NIKE, Inc. is committed to building a diverse workforce. Qualified candidates will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, expression, veteran status, or disability.
