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Front of House Team Leader

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Crafted Social Full time

Job Summary

We are seeking an experienced Team Leader to join our Front of House team at Crafted Social. As a Team Leader, you will be responsible for supporting, coaching, and mentoring your team to deliver exceptional customer service and create a welcoming atmosphere for our guests.

Key Responsibilities

  • Support and develop your team to achieve high standards of customer service and team performance
  • Work closely with the management team to create and deliver business objectives and strategies
  • Ensure compliance with company policies and procedures in the absence of management
  • Contribute to the creation of a positive and inclusive team culture

Requirements

  • At least 18 years old, as this role involves the sale of alcohol
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Passion for delivering exceptional customer service

What We Offer

  • Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Estate
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • David Lloyd Corporate Discount Rates
  • Vitality Healthcare Discounted Dental Insurance
  • Wagestream – Early access to your earned wages
  • Award-winning development programmes

About Us

Crafted Social is a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse and well-known brands include names like Slug & Lettuce, Be At One, and Popworld. We pride ourselves on creating individually crafted experiences for our guests, whether that's for a Bottomless Brunch, sport, or a great night out.