Duty Manager

2 months ago


Liverpool, Liverpool, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at Premier Inn Liverpool City Centre (Albert Dock). As a Duty Manager, you will be responsible for managing the day-to-day operations of the hotel, ensuring that all aspects of the guest experience are welcoming, safe, and brilliant.

Key Responsibilities:

  • Manage a winning partnership between our leadership and housekeeping teams to deliver exceptional guest experiences.
  • Ensure that all hotel operations are running smoothly and efficiently, including front desk, housekeeping, and food and beverage services.
  • Provide excellent customer service and resolve any guest complaints or issues in a professional and timely manner.
  • Work closely with the hotel management team to achieve business objectives and improve hotel performance.
  • Develop and implement strategies to improve guest satisfaction and loyalty.

What We Offer:

  • A competitive salary and benefits package, including a Whitbread Benefits card offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A comprehensive training and development program to help you succeed in your role.
  • A clear career path within our business, with opportunities for advancement and professional growth.
  • A supportive and inclusive work environment that values diversity and promotes equality.

Requirements:

  • Previous experience in a hotel management or operations role, preferably in a similar environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • A passion for delivering exceptional customer service and a commitment to excellence in all aspects of hotel operations.

Working for Whitbread:

We are a leading hospitality business that values diversity and promotes equality. We are committed to creating a workplace that is inclusive and supportive of all employees, regardless of their background or situation. We offer a range of benefits and programs to support our employees' well-being and career development, including flexible working arrangements, training and development opportunities, and a comprehensive benefits package.


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