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Sales Professional
2 months ago
About the Role
We're seeking a highly motivated and experienced Sales Person to join our team at Fitness First. As a key representative of our brand, you'll be responsible for driving sales growth and delivering exceptional customer experiences.
Key Responsibilities:
- Act as a positive example for all club staff, embodying the spirit of operational excellence.
- Assist in the club's 'guest experience journey', which includes effectively touring booked appointments and walk-ins, converting them into members, and ensuring accurate data capture for all prospects.
- Promote excellent FFX performance and other signature Fitness First products.
- Collaborate with all business support functions to assist in achieving the club's daily, weekly, and monthly sales targets.
- Assist in coordinating outreach activities to promote the club and identify potential areas of improvement.
- Stay updated on all membership fees and promotions, assisting in conveying the same understanding to all club members.
- Maintain high levels of sales integrity, ensuring all new prospects and members are warmly welcomed and informed clearly about terms, conditions, and promotional offers.
- Support in building new and maintaining existing corporate relationships by participating in ongoing events and maintaining quality relationships.
- Play a pivotal role in retaining existing club members by providing exceptional experiences.
- Help process and address feedback received as per Fitness First's complaints policy.
- Assist other team members as needed, including initiating positive interactions with members on the gym floor.
- Adhere to health and safety guidelines, ensuring the completion of relevant checks.
- Complete any additional activities as requested by your general manager and take on other duties as required.
Requirements:
- Demonstrated ability to contribute to meeting club revenue goals through the achievement of sales targets.
- Prior experience in sales or service within a similar environment is desirable.
- Proficiency in selling both face-to-face and over the phone.
- Basic knowledge of the fitness industry is beneficial.
- Ability to provide exceptional guest service.
- Willingness to be flexible and adaptable to business needs, including covering team members' shifts sometimes at short notice.
- A good level of communication skills, both verbal and written.
- Ability to meet set targets and deadlines.
- Be proactive and self-motivated in performing expected duties.
- Friendly and approachable demeanor, in line with our values.
What's in it for you:
- The chance to be part of a premium fitness brand, we are an inclusive and diverse business, working in a dynamic and passionate fitness atmosphere.
- A good salary with the ability to earn commission.
- Great career growth and training prospects.
- Access to a free gym membership.
- Annual awards, fitness challenges, enhanced terms, and conditions - including your birthday off, and many more benefits.
