IT Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced 2nd Line IT Support professional to join our team at Talent Finder Jobs. As a 2nd Line IT Support specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex IT issues, and maintaining our IT systems.
Key Responsibilities:- Provide technical support to customers via phone, email, and remote desktop
- Troubleshoot and resolve complex IT issues, including Windows 10/11 issues, LAN & Wi-Fi, Routers & Switches, Active Directory, Servers, Microsoft 365, Azure, Identity, Intune, Endpoint Manager, N-Able Remote Monitoring/Cove Backup
- Install and update software from our Inventory/Deploy application
- Liaise with internal staff to log and resolve issues efficiently
- Respond to requests for support from customers
- Experience in most IT aspects, including Windows 10/11, LAN & Wi-Fi, Routers & Switches, Active Directory, Servers, Microsoft 365, Azure, Identity, Intune, Endpoint Manager, N-Able Remote Monitoring/Cove Backup
- Knowledge of working on a helpdesk with Zendesk and RMM
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and problem-solving skills
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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