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Guest Services Supervisor

3 months ago

Longford, Telford and Wrekin, United Kingdom Arora Group Full time

Position Overview:

We are seeking a committed Reception Manager who is enthusiastic about creating remarkable experiences for our guests. This role is essential in representing the Arora Group brand by ensuring that every guest interaction is exceptional.

Key Responsibilities:

  • Oversee daily front desk operations and manage guest check-in and check-out processes.
  • Deliver exemplary service and maintain high standards of guest satisfaction.
  • Lead and mentor the reception team, fostering a positive work environment.
  • Ensure compliance with brand standards and operational procedures.
  • Handle guest inquiries and resolve issues with professionalism and efficiency.
  • Utilize reservation systems and software to manage bookings effectively.

Essential Qualifications:

  • Experience in a supervisory role within the hospitality industry.
  • Strong passion for customer service and guest relations.
  • Excellent leadership abilities with a focus on team development.
  • Ability to thrive in a fast-paced environment while maintaining composure.
  • Proficient in Microsoft Office and familiar with hotel management systems.

What We Offer:

  • Attractive salary package.
  • Comprehensive holiday benefits.
  • Employee discounts on hotel stays.
  • Opportunities for professional growth and training.
  • Provision of uniforms and meals during shifts.
  • Pension scheme for long-term security.
  • Potential for career advancement within the organization.

If you possess the skills and dedication to excel as a Reception Manager, we encourage you to consider this opportunity with us.