Field Service Technician

4 weeks ago

Royal Leamington Spa, United Kingdom RECRUIT123 LIMITED Full time
Job Title: Field Service Engineer

RECRUIT123 LIMITED is seeking an experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.

Key Responsibilities:
  • Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs
  • Solve a broad range of hardware and/or software problems of varying scope and complexity
  • Coordinate your work schedule with direct colleagues, service operations, and management
  • Instruct customers in the use of our instruments to ensure safe and effective customer operations
  • Provide proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
  • Produce timely and accurate reports of your activities: e.g. service reports and expense reports
  • Assure the highest level of customer experience to achieve customer satisfaction and loyalty
  • Provide sales leads to the account manager
  • Provide feedback to support teams for correcting system documentation and updating procedures
Requirements:
  • Hold a qualification in instrumentation/electrical, electronics/engineering, or other applicable experience in a high-tech environment
  • Possess good analytical skills, able to troubleshoot and problem-solve
  • Excellent hand-eye coordination and manual dexterity
  • Good IT skills
  • Able to work based from home
  • Have excellent communication skills in English, verbal and in writing
  • Independent, service-minded, and educational in the approach toward customers
  • A strong team contributor, working remotely with the ability to connect with colleagues in the wider team
  • Hold a UK Driving Licence
  • Desirable: Knowledge of Flow Measurement Instrumentation and Hydrometry, Water Utility experience
What We Offer:
  • Competitive salary: £38,000 - £42,000 per year, depending on experience
  • Attractive pension scheme
  • Bonus scheme
  • Excellent benefits
  • Fully equipped vehicle
  • 28 days annual holiday

Please apply now to join our team and take advantage of this exciting opportunity.

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