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Support Team Member

2 months ago

Glasgow, Glasgow City, United Kingdom Trespass Full time
Job Description

Role Overview

Trespass is seeking a highly skilled Customer Support Administrator to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to customer inquiries.

Key Responsibilities

  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Escalation Management: Serve as the first point of contact for customer escalations and complaints, working closely with internal teams to resolve issues and prevent future occurrences.
  • Order Processing: Process customer returns and exchanges, as well as handle order processing and administration tasks.

Requirements

  • Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal teams.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Teamwork: Excellent teamwork and collaboration skills, with the ability to work effectively with internal teams to achieve common goals.

What We Offer

  • Competitive Salary: A competitive salary, dependent on experience, with opportunities for growth and development.
  • Benefits Package: A comprehensive benefits package, including 30 days holiday, corporate discounts, and access to our Employee Assistance Programme.
  • Relaxed Dress Code: A relaxed dress code, allowing you to come to work in a style that suits you.
  • Free Parking: Free parking, making it easy to get to work without worrying about parking costs.

About Trespass

Trespass is a leading outdoor brand, dedicated to providing high-quality products and exceptional customer service. We are passionate about the great outdoors and are committed to helping our customers enjoy the natural world.