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Game Master

2 months ago

Birmingham, Birmingham, United Kingdom Tenpin Ltd Full time
About the Role

We are seeking a highly skilled and charismatic Game Master to join our team at Tenpin Ltd. As a Game Master, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our immersive escape rooms.

Key Responsibilities
  • Welcome and engage with customers, providing pre-game information and setting the tone for an unforgettable experience.
  • Manage game flow, conduct debrief sessions, and take team photos, ensuring a seamless and enjoyable experience for all participants.
  • Ensure customer safety and well-being at all times.
  • Train new members of the team and maintain consistent uniform standards.
Requirements
  • Previous customer service experience, with a proven track record of delivering exceptional customer experiences.
  • Excellent public speaking skills, with the ability to engage and captivate groups effectively.
  • Proven ability to think on your feet and address challenges proactively.
  • Flexible availability to meet operational needs.
What We Offer
  • A dynamic and creative work environment inspired by the legendary escape artist, Harry Houdini.
  • A comprehensive training program to develop your skills and expertise.
  • A competitive salary and benefits package, including enhanced maternity, paternity, and adoption leave.
  • A Medicash Health Care Cash Back Scheme and Employee Assistance Programme.
  • Free bowling and food, as well as a discretionary bonus scheme.
  • Opportunities for career development and advancement within the company.