Customer Service Representative

1 week ago


Bradford, Bradford, United Kingdom Kings Security Full time
{"Key Responsibilities": "Key Responsibilities
  • To ensure prompt and accurate processing of customer requests, whether received by telephone, written correspondence, or electronically via email and web portals.
  • To answer customer telephone calls, ensuring our internal customer service standards are met.
  • To provide a positive experience for customers, ensuring prompt and accurate information is recorded.
  • To liaise with all other departments and ensure information is passed in a timely manner.
  • To complete admin reports and tasks, ensuring we meet our stakeholders' SLAs.
  • Hotel Bookings
  • Sending Maintenance letters and booking in maintenances
  • Engineer Feedback Form
  • False Management
  • P1 SLA Report
  • Assist with URN applications and reinstatements.
  • Action and Resolve Services Queries to the Company's SLA
  • Any other reasonable requests from Your Line Manager and Supervisor
", "Requirements": "Requirements
  • Customer-focused
  • Excellent telephone manner
  • PCLiterate
  • Team player
  • Strong interpersonal and communication skills
  • Ability to prioritize workloads
  • Exceed all tasks given
  • Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
  • Ability to work within a continually changing environment
", "Desirable Requirements": "Desirable Requirements
  • Experience working on Cash4windows
  • Experience working on Sentinelplus
", "Company Overview": "Kings Security is a leading provider of security solutions, committed to delivering exceptional customer service and support.", "Job Summary": "We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. The successful candidate will be responsible for providing exceptional customer service, processing customer requests, and ensuring timely and accurate information is recorded.", "Key Purpose": "The key purpose of this role is to provide customer support in a timely and efficient manner, delivering excellent customer service to internal and external stakeholders.", "Job Type": "Full-time", "Location": "[Insert Location]", "Industry": "Security"}

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