Customer Service Advisor

3 days ago

London, Greater London, United Kingdom SGS Full time
Job Title:

Customer Service Advisor - Reporting

Job Type:

Permanent

Key Responsibilities:
  • Develop and maintain excellent working relationships with customers to ensure their requirements are met and they receive an exceptional level of service.
  • Act as LIMS 'Superuser' in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting.
  • Accompany the Commercial team as appropriate on pre and post sales visits.
  • Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
  • Ensure customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
  • Specific reporting and data entry of the Pesticides laboratory results.
  • Support the Customer Services Manager (CSM) in implementing new procedures and identifying where efficiencies can be made.
Requirements:
  • English, Maths & Science GSCE A*-C or Equivalent
  • T. literate – including good knowledge of PowerPoint, Excel and Word
  • Knowledge of LIMS databases
  • Knowledge of food safety and quality
  • Full driving licence
Equal Opportunities Employer:

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

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