Customer Service Representative

3 days ago


North Shields, North Tyneside, United Kingdom Executemps Full time
Job Title: Customer Service Advisor

At Executemps, we are seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide professional and efficient customer sales and service in all duties
  • Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
  • First contact resolution of customers and clients queries, requests, orders and complaints
  • Proactively contact existing and potential customers with the aim of up-selling products
  • Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
Requirements:
  • Previous contact centre experience is ideal
  • Good proficiency and navigation skills around a pc, excellent keyboard skills
  • Good telephone manner with a clear speaking voice
  • Good communication skills and the ability to build rapport with the customer
  • Ability to work well in a team
  • Flexible to work at all times in the contact centre, including evenings and weekends
What We Offer:
  • Competitive hourly rate
  • Concessionary European travel
  • Opportunities for career development and growth

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong work ethic, excellent communication skills, and a passion for customer service, we would love to hear from you.



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