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Sales Associate

2 months ago

London, Greater London, United Kingdom Selfridges Full time
Role Overview

We are seeking a highly skilled Sales Associate to join our team at Selfridges. As a Sales Associate, you will play a vital role in creating exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, building rapport and sharing product knowledge to cater to customer needs
  • Conduct sales, refunds, and exchanges, offering alternative products or services as needed
  • Maintain high retail standards, including stock replenishment, rail organization, and hosting
  • Manage and oversee stock in your department, from unpacking deliveries to completing audits and maintaining the stock room
  • Adapt to changing challenges and work collaboratively with the team to achieve sales and service excellence
  • Stay up-to-date with the latest trends and competitors, expanding your knowledge and skills to deliver exceptional results
  • Follow health, safety, and security procedures, and contribute to preventing stock loss
Requirements
  • Excellent communication skills, engaging with diverse customers and adapting to their needs
  • Strong product knowledge, developed through following trends and participating in supplier training
  • Sales and service expertise, delivering exceptional results and taking the initiative to provide additional services
  • Ability to replenish stock, maintain Selfridges standards, and inspire others to deliver the same
  • Problem-solving skills, resolving issues for customers and adapting your approach to each individual
  • Flexibility and adaptability, taking ownership of tasks and responsibilities
  • Reliability and respect, embodying Selfridges values and contributing to a positive team culture

This role requires a flexible and adaptable individual who is passionate about delivering exceptional customer experiences and driving sales growth. If you are a motivated and customer-focused professional, we encourage you to apply for this exciting opportunity.