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Assistant Manager

2 months ago

Reigate, Surrey, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Frasers Group. As a key member of our management team, you will be responsible for leading the day-to-day operations of our gym, driving commercial growth, and delivering exceptional member experiences.

Key Responsibilities

  • Represent Frasers Group as an ambassador for fitness and wellness, embodying our values and mission.
  • Drive all revenue lines, including membership sales, product sales, and secondary revenue streams, to achieve overall profitability of the gym.
  • Effectively manage controllable costs, such as stock orders and cleaning supplies, to eliminate wastage and overspend.
  • Lead by example on reception and the gym floor, ensuring a high standard of service and member experience.
  • Ensure central processes, such as FUNDAMENTALS, ASCEND, and MOVE, are followed and delivered to the highest level consistently.
  • Drive collective buy-in to national focuses and incentives, such as #WorkoutWednesday and #WeCommunicate.
  • Lead the recruiting, monitoring, training, and onboarding of new team members within your gym.
  • Ensure all daily, weekly, and monthly operational processes are completed consistently and to a high standard.
  • Deliver honest, constructive feedback regularly to support team members in achieving their potential.
  • Report facilities and maintenance-related issues in accordance with best practice guidelines.
  • Manage all policies and procedures, including Health & Safety, and pool plant operations.
  • Ensure consistently high standards of cleanliness and presentation at all times.

Requirements

  • Possess a passion for health, fitness, and wellness.
  • Hold a Level 2 qualification in fitness (desirable).
  • Exhibit strong leadership qualities and adaptability in communication and management style.
  • Display a positive, solutions-driven mindset in the face of adversity.
  • Embody a member champion mentality with exceptional interpersonal skills.
  • Be driven and ambitious, with a keen desire to learn and develop both behaviors and competencies specific to the role.
  • Be flexible in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.