Sales and Operations Coordinator
2 months ago
About Us
Midstream Lighting is a leading technology company specializing in designing and manufacturing high-quality LED lighting solutions for various industries worldwide. With a strong focus on innovation and sustainability, we have established ourselves as a global leader in the lighting industry. Our mission is to provide our clients with exceptional lighting products and solutions while maintaining a commitment to environmental stewardship.
Role Overview
We are seeking a highly organized and detail-oriented Operations and Sales Specialist to join our growing team. This role is ideal for a young, smart individual eager to learn the complexities of our lighting solutions. You will be responsible for the end-to-end order lifecycle, from initial quotations to order processing, ensuring best-in-class customer service and communication.
Key Responsibilities
- Process customer inquiries and generate accurate quotes.
- Manage the entire order lifecycle from initial customer inquiries and requests for quotations (RFQs) to receiving purchase orders.
- Input data for new customer accounts.
- Manage all quotations in our Enterprise Resource Planning (ERP) system, including rejecting lost opportunities and accepting received orders.
- Create sales orders for approval by the line manager and finance department.
- Prepare draft purchase orders for approval.
- Coordinate with internal and external stakeholders (sales, engineering, operations, finance).
- Communicate regularly with clients regarding their order status, production updates, and delivery timelines.
- Update sales order dates in line with production schedule changes and inform customers accordingly.
- Share order acknowledgements.
- Maintain accurate customer information in the ERP system.
- Periodically cleanse quotations to align with Customer Relationship Management (CRM) data for accurate forecasting.
- Analyze all sales and purchase orders to ensure completeness and prevent delays.
Requirements
- Highly organized with strong attention to detail.
- Ability to work independently and as part of a team.
- Strong analytical and numeric skills.
- Ability to prioritize tasks and work under pressure.
- Excellent time management skills.
- Strong customer service skills.
- Excellent verbal and written communication skills.
- Willingness to obtain further professional qualifications to develop and improve practices.
- Degree or apprenticeship in business studies, sales and operations, or a related field.
- Minimum of 2 years of order processing or administrative experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with ERP and project management software is beneficial.
Benefits
- Competitive Salary: Starting salary based on experience and qualifications.
- Flexible Work Arrangement: A hybrid working model allows for a balanced schedule between the office and remote work.
- Training and Development: Opportunities for professional growth with training programs and access to learning resources.
- Retirement Savings: A company-matched pension plan will help you secure your future.
- Paid Time Off: Generous vacation days, plus additional holidays and leave.
- Corporate Culture: Collaborative and inclusive work environment focused on innovation and excellence.
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