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Position Overview
The Store Manager role requires exceptional time management, resilience, and multitasking abilities to ensure a seamless customer experience, meet financial objectives, and implement essential business updates effectively.
Key Responsibilities
- Empower and motivate your team with up-to-date product knowledge and brand strategies, enabling them to create an inspiring customer experience both in-store and online.
- Assist the brand leader in team development by recognizing achievements and pinpointing areas for growth.
- Contribute to the planning and execution of monthly floor sets, showcasing new collections and driving sales across various product lines.
- Utilize reporting technologies to gain insights into customer experiences, maximizing trade opportunities and proactively addressing potential risks.
- Provide leadership and support to team members in handling customer inquiries through various communication channels, ensuring a high standard of service.
- Ensure that the floor management and stylist teams present themselves professionally, reflecting the pride and accomplishments of the team.
- Address employee-related matters in collaboration with the brand leader, ensuring timely and effective resolutions.
Required Skills
- A strong leader who inspires team performance and identifies individual strengths.
- A passion for fashion, serving as a brand ambassador and promoting the value of exceptional style.
- Excellent relationship management skills, fostering a welcoming environment for both team members and customers.
- Tenacity and ambition to achieve challenging targets, motivating the team to excel.
- Robust business acumen, with a thorough understanding of operational metrics and customer expectations.
- A quick learner with a natural affinity for digital systems and processes.
- Integrity and reliability, embodying the brand's core values.
- A commitment to protecting the brand's reputation and ensuring the well-being of customers and team members.
- A positive and encouraging presence, dedicated to coaching and supporting team members.
About Our Store
Our store is a vibrant hub, frequented by both local customers and visitors. We foster a diverse team culture, enjoying team-building activities and collaborative training sessions.
Our Values
- The Customer is the Boss: We unite as a team to prioritize customer satisfaction.
- One Team: We collaborate and encourage the sharing of ideas.
- We Do What We Say We Will: We are goal-oriented and work with clear objectives.
- We Are Responsible: We are self-aware and understand our impact on others.
Benefits
- A generous wardrobe allowance to wear our stylish clothing.
- Opportunities to earn additional income through our commission scheme.
- Employee discounts for personal use.
- Comprehensive leave benefits based on tenure.
- Access to health and wellness programs, including mental health support.
- Additional perks such as eye care vouchers and gym memberships.
Commitment to Diversity
We are dedicated to fostering a diverse and inclusive workplace, providing equal opportunities for all individuals. We encourage applications from those who share our passion for the brand and are eager to learn.
