Clinical Quality Assurance Specialist
1 month ago
Bush & Co is seeking a highly skilled and experienced Clinical Quality Assurance Specialist to join our team. As a member of our team, you will play a crucial role in ensuring the quality and accuracy of medico-legal reports and related documents associated with the expert witness claim cycle.
Key Responsibilities- Proofread highly complex reports and provide feedback to the Associates to ensure quality and robustness of the final product.
- Offer professional guidance to Associate Expert Witnesses with regards to their instructions and the legal process associated.
- Ensure all QA processes effectively support the delivery of services to the Company's clients and customers.
- Work with and assist Associate Expert Witnesses to meet Deadlines and Service Level Agreements.
- Provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
- Assist in the provision of mentoring Associate Expert Witnesses within the remit of your role, as identified by Head of Medico Legal.
- Provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by Head of Medico Legal.
- Provide support to Bush & Co Reports Team, as identified by Head of Business Operations.
- Background in Civil Law, within the Clinical Negligence and Personal Injury sector and with experience of catastrophic injury litigation.
- Legal qualification: Qualified solicitor or barrister with at least 5 years PQE within a relevant legal area.
- Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports.
- Strong attention to detail and ability to focus.
- Ability to react to frequently changing time scales.
- Ability to identify the medico-legal aspects of the claim-cycle.
- IT skills – outlook, word, excel.
- Organisational skills.
- Leadership skills.
- Line management experience advantageous but not essential.
- Rigorous, evidence-based professional, keen attention to detail.
- Hardworking.
- Driven to deliver outstanding customer service.
- Approachable, supportive & helpful.
- Unified working across internal departments to deliver the service, Operations, Finance, CM's, Governance.
- Curious to find new ways to support stakeholders.
- Passionate to keep our injured clients at the centre of everything we do.
- Knowledgeable.
- Confident communicator orally & in writing.
- Strong attention to detail.
- Integrity.
- Resilient.
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