Clinical Quality Assurance Specialist

1 month ago


Daventry, Northamptonshire, United Kingdom Bush & Co Full time
About the Role

Bush & Co is seeking a highly skilled and experienced Clinical Quality Assurance Specialist to join our team. As a member of our team, you will play a crucial role in ensuring the quality and accuracy of medico-legal reports and related documents associated with the expert witness claim cycle.

Key Responsibilities
  • Proofread highly complex reports and provide feedback to the Associates to ensure quality and robustness of the final product.
  • Offer professional guidance to Associate Expert Witnesses with regards to their instructions and the legal process associated.
  • Ensure all QA processes effectively support the delivery of services to the Company's clients and customers.
  • Work with and assist Associate Expert Witnesses to meet Deadlines and Service Level Agreements.
  • Provide clinical and/or legal-focused support to Associate Expert Witness and other stakeholders as required.
  • Assist in the provision of mentoring Associate Expert Witnesses within the remit of your role, as identified by Head of Medico Legal.
  • Provide support and input into weekly case clinics with the Associate Expert Witnesses, as identified by Head of Medico Legal.
  • Provide support to Bush & Co Reports Team, as identified by Head of Business Operations.
Requirements
  • Background in Civil Law, within the Clinical Negligence and Personal Injury sector and with experience of catastrophic injury litigation.
  • Legal qualification: Qualified solicitor or barrister with at least 5 years PQE within a relevant legal area.
  • Ability to understand and calculate costs associated with care/therapy provision as recommended within Associate Expert Witness reports.
  • Strong attention to detail and ability to focus.
  • Ability to react to frequently changing time scales.
  • Ability to identify the medico-legal aspects of the claim-cycle.
  • IT skills – outlook, word, excel.
  • Organisational skills.
  • Leadership skills.
  • Line management experience advantageous but not essential.
Personal Attributes
  • Rigorous, evidence-based professional, keen attention to detail.
  • Hardworking.
  • Driven to deliver outstanding customer service.
  • Approachable, supportive & helpful.
  • Unified working across internal departments to deliver the service, Operations, Finance, CM's, Governance.
  • Curious to find new ways to support stakeholders.
  • Passionate to keep our injured clients at the centre of everything we do.
  • Knowledgeable.
  • Confident communicator orally & in writing.
  • Strong attention to detail.
  • Integrity.
  • Resilient.


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