DevOps Technical Consultant

1 month ago

London, Greater London, United Kingdom Amazon Full time
Technical Consultant (TAM) - Amazon Web Services

As a Technical Consultant, you will play a key role in helping our Enterprise customers achieve the greatest value from Amazon Web Services. You will work closely with customers to understand their business needs and technical challenges, and provide strategic technical direction to help plan and build solutions using standard methodologies.

We are seeking individuals with strong backgrounds in IT architecting and operations, including OS/middleware/DB/network administration, customer center system/application management, and more. The Technical Consultant is our centerpiece of value to our Enterprise Support customers, and we are looking for someone who is passionate about innovation and customer success.

Key Responsibilities

As a Technical Consultant, your key responsibilities will include:

  1. Providing field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  2. Completing analysis and presenting periodic reviews of operational performance to customers.
  3. Providing detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
  4. Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
  5. Fostering trusting relationships with customers, understanding their business needs and technical challenges.
  6. Leading technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  7. Working directly with AWS global engineering and service teams to resolve customer issues.
Basic Qualifications

Bachelor's degree

7+ years of hands-on & troubleshooting experience in one of the following areas: Infrastructure/Linux or Windows System Administration/Networking/CDN/Database/DevOps/BigData/Analytics/AI, ML/Security/Open Source/Web Application Development

Strong customer focus and bias for action; and ability to work with remote teams

Candidates must have business communication skills in Korean

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