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Repairs Operations Manager

2 months ago

West Blatchington, Brighton and Hove, United Kingdom B3Living Full time

We are seeking an experienced professional to lead our multi-skilled operative teams in delivering exceptional customer service and ensuring the smooth operation of our repairs services. As a key member of our team, you will be responsible for managing and developing our repair services, ensuring that we meet the needs of our customers and stakeholders.

Key Responsibilities:

  • Lead and manage a team of multi-skilled operatives to deliver high-quality repairs services
  • Develop and implement effective repair services strategies to meet customer needs and expectations
  • Collaborate with other departments to ensure seamless service delivery and effective communication
  • Monitor and report on repair services performance, identifying areas for improvement and implementing changes as needed
  • Ensure compliance with relevant policies, procedures, and regulations

Requirements:

  • Proven experience in a repair services or property maintenance management role
  • Strong knowledge of the social housing sector and the requirements of housing providers
  • Excellent leadership and management skills, with the ability to motivate and develop a team
  • Strong communication and interpersonal skills, with the ability to build effective relationships with customers, stakeholders, and colleagues
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About B3Living:

B3Living is a housing association that provides affordable housing and support services to our customers. We are committed to delivering high-quality services that meet the needs of our customers and stakeholders.