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Senior Field Services Engineer

2 months ago

London, Greater London, United Kingdom New Iron, Inc. Full time
Job Description

Job Title: Senior Field Services Engineer

Company: New Iron, Inc.

Location: UK

Job Type: Full-time

Industry: Technology

Job Description:

We are seeking a highly skilled Senior Field Services Engineer to join our team at New Iron, Inc. in the UK. As a Senior Field Services Engineer, you will be responsible for deploying and supporting our client's process control and maintenance software in semiconductor manufacturing facilities.

Key Responsibilities:

  • Provide technical application support on sensor and software integration on semiconductor customers and fabs.
  • Coordinate with various cross-functional teams to develop and optimize data acquisition.
  • Work with fab management and engineering on systems planning, improvement, and mechanisms that optimize quality and performance.
  • Conduct installation, training, and sensor maintenance on and off customer sites.
  • Cultivate positive customer relationships.
  • Analyze data to detect process faults using advanced software tools.
  • Identify process improvement opportunities through sensor technology and software solutions.
  • Conduct product training and troubleshooting on-site.

Requirements:

  • 2-5+ years of experience in backend manufacturing processes.
  • Demonstrate specialized knowledge in back-end semiconductor manufacturing processes, including chip packaging or assembly processes.
  • Proficiency in English (professional level minimum).
  • Excellent communication skills for building strong customer relationships.
  • Strong adaptability to solve issues in the field with internal and external customers.
  • Ability to be on-call support, work effectively in a global work environment, and travel 30-50%, depending on the project.
  • Bachelor degree in Engineering, Industrial Engineering, CS or related field.

Preferred Qualifications:

  • Understanding of semiconductor manufacturing or process control systems like FDC, APC, factory automation, SPC, RR Control, Tool maintenance, industrial engineering.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.