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Sales and Service Ambassador

2 months ago

London, Greater London, United Kingdom Hermès Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales and Service Ambassador to join our team at Hermès. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through active selling and product knowledge.

Key Responsibilities
  • Customer Service: Provide warm and personalized service to customers, responding to their needs and exceeding their expectations.
  • Sales and Product Knowledge: Develop and maintain in-depth knowledge of our products and services, and actively sell across all categories to meet or exceed sales targets.
  • Store Operations: Contribute to store turnover through active selling, maintain a clean and organized store environment, and support store management in achieving business objectives.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales and customer service goals, and provide feedback and support to help improve team performance.
  • Continuous Learning: Participate in training and development programs to enhance product knowledge, sales skills, and customer service expertise.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including features, benefits, and applications.
  • Sales and Service Skills: Demonstrate a strong ability to sell and provide exceptional customer service, with a focus on meeting or exceeding sales targets and customer satisfaction.
  • Teamwork and Adaptability: Work collaboratively with colleagues to achieve sales and customer service goals, and adapt to changing business needs and priorities.
Competencies
  • Customer Focus: Demonstrate a customer-centric approach, with a focus on delivering exceptional service and meeting customer needs.
  • Results-Oriented: Set and achieve sales targets, and contribute to store turnover and business growth.
  • Team Player: Work collaboratively with colleagues to achieve sales and customer service goals, and provide feedback and support to help improve team performance.
  • Adaptability: Adapt to changing business needs and priorities, and demonstrate flexibility in a fast-paced retail environment.