Product Manager

3 weeks ago

Solihull, Solihull, United Kingdom Ambitions Recruitment Limited Full time
Product Manager - Luxury Travel

Ambitions Recruitment Limited is seeking an experienced Product Manager to join their team in the luxury travel industry. As a Product Manager, you will be responsible for developing and managing luxury travel products, tours, and itineraries for exclusive European destinations.

Key Responsibilities:
  • Develop and manage luxury travel products, tours, and itineraries for exclusive European destinations, ensuring they align with the company's high standards of quality and client expectations.
  • Conduct in-depth market research to identify emerging travel trends, opportunities, and competitive analysis for the European market.
  • Collaborate closely with the sales, marketing, and operations teams to optimise product offerings and ensure seamless delivery of services.
  • Negotiate with local suppliers, hoteliers, and partners to secure the best rates, exclusive experiences, and premium offerings for clients.
  • Monitor and evaluate product performance, adjusting strategies to meet sales targets and profitability goals.
  • Innovate and design unique, tailor-made travel experiences that cater to the luxury segment, focusing on personalised, high-touch service.
  • Maintain and update product documentation, including itineraries, pricing, and promotional materials, ensuring they are accurate and compelling.
  • Manage product lifecycles, from conception through to implementation and ongoing refinement, ensuring products remain fresh and competitive.
  • Work closely with internal and external stakeholders to ensure that all travel experiences exceed client expectations and align with the brand's luxury positioning.
  • Develop training materials and support the sales team to enhance their product knowledge and improve client consultations.
  • Monitor customer feedback and implement necessary product enhancements to continuously improve client satisfaction.
Requirements:
  • Experienced in the same or similar role within LUXURY TRAVEL (essential)
  • Excellent product and destination knowledge of Europe
  • Driven to achieve sales targets
  • Outstanding customer service skills
  • Ability to build long lasting relationships and communicate effectively
  • Meticulous attention to detail
  • Excellent written and verbal communication skills
  • Highly organised and able to prioritise your workload
  • Driven by success with great customer service being at the heart of everything you do
Benefits:
  • Competitive salary
  • Cycle to work scheme
  • 23 days of annual leave, plus bank holidays, with an additional day added each year, up to a maximum of 30 days
  • Contributory pension scheme
  • Subsidised private health care
  • Social events
  • Training and development
  • Volunteering paid leave
  • Achievement awards
  • Travel insurance and fund benefits

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