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Gas Supervisor Team Leader

2 months ago

Enfield Town, Greater London, United Kingdom Liberty Full time

**Job Summary**

Liberty is seeking a highly skilled and experienced Gas Supervisor to join our team as a Technical Team Leader. As a key member of our operations team, you will play a critical role in enabling the delivery of our future growth strategy by managing contract requirements for a range of jobs, including gas installs, maintenance, and repairs.

**Key Responsibilities**

  • Manage contract requirements for gas installs, maintenance, and repairs, ensuring timely and efficient delivery of services.
  • Meet client and business Key Performance Indicators (KPIs) to drive business growth and customer satisfaction.
  • Work predominantly in the field, managing a team of engineers to undertake a wide range of works in domestic and commercial properties.
  • Deliver works to the highest standards, ensuring compliance with industry regulations and company policies.
  • Deputise for line management, providing leadership and guidance to team members as needed.
  • Complete regular asset, van stock, PPE, uniform, and vehicle inspections to ensure compliance with company standards.
  • Develop and maintain strong knowledge of contract parameters and implications, as well as company procurement processes.
  • Adopt and apply the company escalation protocol to resolve complex issues and ensure customer satisfaction.
  • Support the field and back office teams with end-to-end processes, ensuring seamless delivery of services.

**Requirements**

  • Recognised formal training attaining the relevant craft qualification.
  • NVQ Level 2/3 or equivalent.
  • ACS Qualifications CCN1, HTR1, CKR1, CENWAT.
  • LPG, UNVENTED qualifications are desirable.
  • Understanding of gas legislation.
  • Full driving license.
  • Understanding of Health and Safety and working to best practice.
  • Ability to manage own time and workload.
  • Experience of working with the public, demonstrating excellent customer service.

**What We Offer**

  • Company Van and Petrol Card.
  • Pension scheme.
  • 25 days Annual Leave, plus Bank Holidays.
  • Cycle to Work scheme.
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher.
  • YuLife, including:
    • Life Insurance/Death in service benefit – 2x annual salary value.
    • Smart Health (including round the clock access to 24/7 UK-based GPs).
    • Best Doctors to provide a second opinion on complex cases or diagnosis.
    • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist.
    • Online Health Check.
    • Nutrition consultations.
    • Online fitness program.
    • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor.
    • Free will writing.
    • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
    • Exclusive membership and wellbeing product discounts.
    • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year).

**About Us**

Liberty is a leading provider of heating and compliance services, committed to delivering high-quality solutions to our customers. We pride ourselves on our innovative approach, experienced team, and commitment to customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and driven group of individuals who share our passion for delivering exceptional results.

**Equal Opportunities**

Liberty is an equal opportunities employer, committed to achieving equal opportunities in employment for all suitably qualified candidates. We welcome applications from diverse backgrounds and perspectives, and are proud to be an inclusive and diverse workplace.