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Hospitality Host/Hostess
2 months ago
We are seeking a skilled and enthusiastic Hospitality Host/Hostess to join our team at W London. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.
About the Role:
- Previous experience as a host/hostess in a similar environment is essential.
- Confidence in interacting with guests and providing excellent service is crucial.
- Ability to work a varied schedule, including mornings, weekends, and holidays.
- Experience dealing with guests in a bar environment is highly desirable.
- A positive and friendly attitude is a must.
About W London:
As a global hotel group, Marriott offers a unique opportunity to join a dynamic and diverse team. With a rich history and a commitment to excellence, we're dedicated to providing exceptional experiences for our guests.
Key Responsibilities:
- Provide exceptional guest service, ensuring that every interaction is memorable and enjoyable.
- Manage guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Work collaboratively with the front-of-house team to ensure seamless service delivery.
- Contribute to the overall success of the hotel by participating in ongoing training and development programs.