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Hospitality Host/Hostess

2 months ago


London, Greater London, United Kingdom W London Full time

We are seeking a skilled and enthusiastic Hospitality Host/Hostess to join our team at W London. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is memorable and enjoyable.

About the Role:

  • Previous experience as a host/hostess in a similar environment is essential.
  • Confidence in interacting with guests and providing excellent service is crucial.
  • Ability to work a varied schedule, including mornings, weekends, and holidays.
  • Experience dealing with guests in a bar environment is highly desirable.
  • A positive and friendly attitude is a must.

About W London:

As a global hotel group, Marriott offers a unique opportunity to join a dynamic and diverse team. With a rich history and a commitment to excellence, we're dedicated to providing exceptional experiences for our guests.

Key Responsibilities:

  • Provide exceptional guest service, ensuring that every interaction is memorable and enjoyable.
  • Manage guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work collaboratively with the front-of-house team to ensure seamless service delivery.
  • Contribute to the overall success of the hotel by participating in ongoing training and development programs.