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Field Service Engineer

2 months ago

London, Greater London, United Kingdom Hologic, Inc. Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at Hologic, Inc. as a Medical Device Specialist. As a key member of our field service team, you will be responsible for providing exceptional customer service and technical support to our customers in the installation, repair, and maintenance of our medical imaging equipment.

Key Responsibilities
  • Provide emergency service and repairs using troubleshooting skills in electrical, electronic, pneumatic, and mechanical systems.
  • Install instruments at customer sites and ensure proper setup and calibration.
  • Plan and complete Preventative Maintenance on time to minimize downtime and ensure optimal equipment performance.
  • Liaise with customer IT departments and assist with information systems installations and troubleshooting.
  • Support marketing activities such as exhibitions and product demonstrations.
  • Routinely complete administrative work, such as time reports, expense reports, equipment site assessments, inventory reports, and field service reports.
  • Provide basic use and maintenance training to customers.
  • Perform duties and responsibilities with autonomy in a field-based environment.
Requirements
  • Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems.
  • Excellent interpersonal, communication, and customer service skills.
  • Experience working in similar or comparable customer-based or laboratory environments.
  • Effective time management skills.
  • Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers.
  • Proficient use of Microsoft products (Word, Excel, Outlook).
  • Basic knowledge of network and interfacing with the ability to progress through training.
Why Join Hologic?

We are committed to making Hologic the company where top talent comes to grow. We provide comprehensive training and development opportunities to ensure our employees have the tools and knowledge required to succeed in their roles. Our talent partners can discuss our salary offering and bonus schemes with you.