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German Language Customer Service Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced German speaking Customer Service Advisor to join our team at French Selection UK. As a key member of our customer service team, you will be responsible for providing exceptional customer service and administrative support to our clients.
Main Responsibilities:
- Manage the ordering process from initial enquiry to delivery
- Support the technical team with opening and updating tickets for technical enquiries
- Manage existing accounts and client contract information
- Manage credit or debit notes and follow customer deduction management process
- Coordinate deliveries in line with client requirements and update client accordingly
- Liaise with sales team regarding customer enquiries and changes to customer orders
- Understand and communicate specific client requirements with relevant colleagues
- Maintain accurate client details in the system and update as required
Requirements:
- Fluent in German (written and spoken)
- Previous experience in customer service and/or sales support
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- Computer literate (MS Office, Internet)
- Able to work in a fast-paced environment
About French Selection UK:
We are a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business. We are committed to providing exceptional customer service and support to our clients, and we are seeking a highly skilled and experienced German speaking Customer Service Advisor to join our team.
