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Retail Sales Consultant

2 months ago


Swansea, City and County of Swansea, United Kingdom BT Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring that you are equipped to meet the evolving needs of our customers.

What We Offer

  • A competitive hourly rate of £12.34 plus 20% on target commission.
  • Online GP access, providing 24/7 support for you and your immediate family.
  • Market-leading paid carer's leave, up to 2 weeks off for carers to support colleagues with family or friend care responsibilities.
  • Equalized maternity, paternity, and adoption leave, offering 18 weeks full pay and 8 weeks half pay in the first year.
  • Huge discounts on EE & BT products, saving you hundreds of pounds every year.
  • Support in carving your own career path, with opportunities for development and growth.
  • Season Ticket Travel Loan, providing funds for travel to and from work.
  • Volunteering days, allowing you to give back to your local community.
  • Optional Private Healthcare and Dental, protecting you and your family.

About Us

At BT Group, we are passionate about developing our people and creating a culture of inclusivity and respect. We believe that everyone has the potential to succeed, and we are committed to providing the support and resources needed to help you achieve your career goals.