IT Support Apprentice
4 weeks ago
We are seeking a motivated and tech-savvy individual to join our team as an IT Support Apprentice. As a key member of our team, you will be responsible for providing exceptional IT support to our clients, working alongside seasoned professionals to gain hands-on experience and invaluable knowledge in various IT support areas.
Key Responsibilities:- Setting up client accounts and passwords using Windows Group Policy Management for Office 365
- Effectively communicating with clients via email, telephone, and face-to-face interactions to offer technical advice and guidance
- Utilizing our ticketing system to guide clients through issue resolution and adhere to 8-hour response SLAs
- Leveraging troubleshooting tools to diagnose and resolve technical issues
- Performing stress tests and diagnostics to ensure equipment operates flawlessly
- Configuring and installing hardware both virtually and physically
- Competitive salary of £16,000 per annum
- Option to work on call with an additional £200 per week
- Monday to Friday, 8:30 am to 5:30 pm with a 1-hour lunch break
- 20 days holiday plus 8 bank holidays
- £15 weekly food budget from ASDA
- Supportive working environment with opportunities for internal progression
- Driving Licence required due to the nature of the role
- Customer Service experience desired
- Ability to communicate well over the phone and face-to-face
- Can work well within a team and independently
- Passionate about IT and technology
- Experience with building PCs desired
- A Grade 4 in Maths and Grade 5 in English at GCSE required
This apprenticeship provides the skills, qualifications, and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician. Our expert training team at Baltic Apprenticeships will guide you through your Level 3 Information Communication Technician qualification.
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IT Support Apprentice
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IT Support Apprentice
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Preston, Lancashire, United Kingdom Baltic Apprenticeships Full timeIT Support Apprenticeship OpportunityWe are seeking a motivated and tech-savvy individual to join our team as an IT Support Apprentice. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring they receive top-notch IT solutions to help their businesses thrive in the digital landscape.Key...
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