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Student Finance Officer 2 DSA
2 months ago
Job Summary
Job Title: Student Finance Officer 2 DSA
Job Type: Full-time
Location: Darlington
Job Description:
Role Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Student Finance Officer 2 DSA. As a key member of our Disability Support team, you will play a vital role in ensuring that students with disabilities receive the support they need to succeed in their academic pursuits.
Key Responsibilities
- Assess student eligibility and entitlement to Disability Support Allowances (DSAs) in accordance with relevant regulations and the Equality Act.
- Work with stakeholders, including external Needs Assessors, Disability Advisors, and third-party providers, to ensure that students receive the necessary support.
- Deliver high-quality customer service to students with varying disabilities through various communication channels.
- Collaborate with colleagues to develop and implement strategies to improve student outcomes and satisfaction.
- Stay up-to-date with changes in regulations, policies, and procedures related to DSAs and student support.
Requirements
- Significant experience in a customer-facing role, with a proven ability to empathize with vulnerable individuals.
- Excellent IT skills, with experience working with MS Office, email, and multiple software platforms.
- A passion for customer service and a commitment to delivering high standards.
- The ability to work independently and as part of a team, with a positive attitude and a willingness to adapt to changing environments.
- Strong communication and interpersonal skills, with the ability to communicate effectively with students, colleagues, and external stakeholders.
- A commitment to ongoing learning and development, with a focus on maintaining key knowledge and skills required for the role.
Benefits
- A competitive salary and benefits package, including a pension scheme and life insurance cover.
- Opportunities for career development and growth within the organization.
- A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
