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Client Support Specialist
2 months ago
Client Support Specialist
About Us:
WasteTrade is a forward-thinking and innovative platform revolutionizing the waste management and recycling sectors. Our goal is to connect enterprises and enhance the trading of waste and recycled materials on a global scale. As a rapidly expanding organization, we are in search of results-oriented Client Support Specialists to represent WasteTrade by addressing inquiries, resolving challenges, and ultimately enhancing WasteTrade's reputation and competitive edge.
About the Role
This position is based in a dynamic environment.
Are you eager to contribute to a more sustainable future while advancing your career?
If so, consider joining the team at WasteTrade.
We are seeking highly driven, customer-oriented individuals to become part of our team as Client Support Specialists. The successful candidates will manage our customer service functions for their assigned European regions. In this capacity, you will play a key role in optimizing and overseeing registrations, onboarding processes, material acquisitions, and bid listings, including intricate customer orders, and addressing delivery challenges.
This role offers a permanent contract with an initial probationary period.
Key Responsibilities:
Customer Engagement:
· Proactively connect with clients to respond to inquiries, offer assistance, and collect feedback.
· Conduct follow-up calls post-sale to ensure satisfaction and pinpoint areas for enhancement.
Support Services:
· Guide users through the registration process, assisting them with necessary steps and troubleshooting any issues that may arise.
· Facilitate the onboarding of new clients, ensuring they have all essential information and resources to maximize their experience with our products, services, and marketplace.
Client Relationship Management:
· Develop and sustain strong relationships with clients, promoting growth and trust.
· Keep clients informed about order statuses, invoices, account balances, and other pertinent information required to finalize sales.
· Address client challenges, delays, and quality assurance matters, striving for prompt resolution and client satisfaction.
Documentation and Analysis:
· Maintain precise records of client interactions, transactions, and feedback in the company’s database.
· Generate reports on customer service metrics and performance indicators, providing insights and recommendations for enhancement.
Qualifications:
· Proficient in English and/or other European languages (Spanish, French, Italian, German, Polish).
· Strong organizational and time management abilities, with the capacity to prioritize tasks effectively and meet deadlines.
· Capability to work independently as well as collaboratively within the Sales and Operations team environment.
· Analytical and methodical approach.
