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About the Role:

We are seeking a highly organized and detail-oriented Financial Administrator to join our dynamic Finance Team at Talent Recruitment Group. As a key member of our team, you will be responsible for ensuring the smooth operation of our billing processes, maintaining accurate records, and providing exceptional customer service.

Key Responsibilities:

• Validate and approve customer contracts to ensure compliance with company policies and procedures.
• Assist the Head of Finance in designing and implementing new, more efficient billing processes to improve customer satisfaction and reduce errors.
• Set up new customer accounts across various systems, ensuring accurate and timely invoicing.
• Coordinate with Sales and Business Development teams to ensure seamless onboarding of new clients.
• Manage billing cycles, distribute invoices according to schedules, and oversee direct debit processes.
• Resolve invoice queries to ensure customer satisfaction and maintain positive relationships.
• Manage on-hold accounts, working closely with credit control to resolve issues and prevent delays.
• Act as the primary contact for contract and billing inquiries, providing clear and concise information to customers.
• Proactively contact customers to clarify contract terms, billing issues, and payment statuses, ensuring timely resolution.
• Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
• Assess the creditworthiness of new and existing customers, ensuring accurate and timely payment processing.

Qualifications:

• Experience in billing/accounts receivable or similar roles, preferably in a fast-paced environment.
• A continuous improvement outlook, with a keen interest in implementing positive changes and improving processes.
• Strong organizational and multitasking abilities, with excellent communication and customer service skills.
• Confidence in learning new systems and adapting to changing requirements.

What's On Offer:

As a Financial Administrator at Talent Recruitment Group, you will work closely with the Head of Finance and receive a tailored training and induction plan to ensure a smooth transition. You will also have the opportunity to engage in longer-term projects across departments, allowing you to grow and develop your skills.

Benefits:

• Casual dress code
• Company events and social activities
• Company pension scheme
• Free parking
• Excellent transport links

Schedule:

• 8-hour shift
• Flexitime arrangements
• Monday to Friday working hours
• No weekend work