Parts Advisor

3 days ago

Chesterfield, Derbyshire, United Kingdom Ferdinand Bilstein UK Ltd Full time
Exciting Opportunity for Experienced Parts Advisor

We are seeking a skilled and knowledgeable Parts Advisor to join our team at Ferdinand Bilstein UK Ltd at Markham Vale, Chesterfield. This role would be ideal for individuals with a strong understanding of vehicles and/or vehicle parts.

Key Responsibilities:
  • Provide efficient and effective support to customers, enhancing their understanding and building relationships to increase sales.
  • Support the internal and external sales team by offering car technical support, handling incoming calls in a professional and efficient manner.
  • Offer remote technical support to help customers resolve problems via appropriate diagnostic processes.
  • Assist customers in identifying the correct part for their application via electronic catalogues and internal databases.
  • Handle cross-referencing queries from the Technical Helplines and within the team.
  • Liaise with Product Managers to resolve product technical issues promptly.
  • Investigate customer queries regarding application, fitting, and operation of supplied parts.
  • Investigate customer queries related to part numbers, technical problems, etc.
Requirements:
  • Desirable: Car technical knowledge and understanding of vehicles.
  • Excellent verbal and written communication skills.
  • Good understanding of Microsoft Office Applications.
  • Ability to communicate confidently with colleagues and customers.
  • Good literacy and numeracy skills.
  • Desirable: Experience working in the automotive aftermarket.
What We Offer:
  • Competitive salary and benefits package.
  • Eligibility for bonus scheme after completing probationary period.
  • Excellent Company Pension.
  • Discount on staff purchases.
  • 25 days holiday and 8 days bank holiday.
  • Life assurance x4 annual salary.
  • Progression opportunities.
  • Free onsite parking.
  • Free Specsavers and flu vouchers.
  • Great motorway links, located just off Junction 29a on M1.

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