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IT Support Specialist

2 months ago


Stone, Staffordshire, United Kingdom VIQU Limited Full time

Job Summary:

VIPU Limited is seeking a skilled IT Support Engineer to join their helpdesk team. As a dedicated IT Support Engineer, you will provide exceptional corporate IT support, maintaining a high standard of support and working on tickets as they come through.

Key Responsibilities:

  • Provide technical support for IT systems, hardware, and software
  • Troubleshoot and resolve technical issues in a timely manner
  • Collaborate with the Senior Engineer to escalate complex issues
  • Ensure adherence to service level standards

Requirements:

  • Proficient in Microsoft Server operating systems and associated technologies
  • Knowledgeable about cloud services such as Azure, Exchange, SharePoint, and OneDrive
  • Previous experience with virtualization, including VMware
  • Familiarity with supporting hardware, including servers and laptops, phones and tablets, printers, and network switches
  • Experience with security solutions like Sophos Endpoint Security and FortiGate Firewalls/VPN (desired)
  • Experience with backup and recovery tools, including Veeam Backup & Recovery (desired)
  • Experience with additional software like Visio, Project, and AutoCAD (desired)

Security Clearance:

Due to the nature of the role, you must be eligible for security clearance (minimum 5-year residency in the UK and not left the UK for over a month).