Business Assurance Administrative Support Assistant
2 weeks ago
**About St. James's Place**
St. James's Place is a leading financial services company that works in partnership with clients to plan, grow, and protect their financial futures. We deliver personalized, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals.
**Our Culture**
We believe in the value of difference and know that diverse teams can help us problem-solve and innovate for clients. Our culture is based around long-term relationships, doing the right thing, and being the best version of ourselves.
**Job Summary**
We are seeking an Administrative Support Specialist to join our Business Assurance team. The successful candidate will provide administrative support within the team, assisting with the oversight of automated system processes and supporting the Partnership by fielding queries on systems and their outcomes.
**Key Responsibilities**
- Manage the departmental inbox by responding to queries from individuals around the business and redirecting them as appropriate.
- Monitor the automated case selection model to ensure it is operating correctly and review system exceptions.
- Review Admin Centre queries on approved cases to support the processing of new business in an efficient manner.
- Provide clear and concise feedback and support to Partners where it is identified cases have been submitted incorrectly.
- Support the departmental telephone helplines, fielding queries from the Partnership and their support staff.
- Support archiving requirements and cataloguing archived cases.
- Complete ad hoc tasks as required.
**Requirements**
- Experience in an administrative role and used to working to agreed customer service standards within a corporate environment.
- Competent in the use of MS Office, Word, Excel, and Outlook.
- Confident in learning internal IT systems and processes.
- Ability to work on own initiative and use their own judgement when making decisions.
- Strong interpersonal and communication skills and the ability to build relationships with key stakeholders.
- Analytical skills to accurately review system behaviour and analyse results.
**What's in it for you?**
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
**Flexible Working**
We know that everyone works best in different ways, at different times, and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle.
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Business Assurance Administrative Support Role", "content": "At St. James's Place, we're committed to delivering exceptional financial services to our clients. We're seeking a highly organized and detail-oriented individual to join our Business Assurance team as an Administrative Support Assistant.This role will provide administrative support to...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time{"title": "Business Assurance Administrative Support Role", "content": "At St. James's Place, we're committed to delivering exceptional financial services to our clients. We're seeking a highly organized and detail-oriented individual to join our Business Assurance team as an Administrative Support Assistant.This role will provide administrative support to...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time**About St. James's Place**St. James's Place is a leading financial services company that works in partnership with clients to plan, grow, and protect their financial futures. We deliver personalized, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals.**Our Culture**We believe in the value of long-term...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full time**About St. James's Place**St. James's Place is a leading financial services company that works in partnership with clients to plan, grow, and protect their financial futures. We deliver personalized, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals.**Our Culture**We believe in the value of long-term...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeWelcome to St. James's Place, a firm committed to assisting clients in planning, developing, and safeguarding their financial futures. Our dedicated team of advisors offers tailored, face-to-face financial guidance, ensuring our clients' confidence in managing their finances to reach their aspirations. We emphasize financial wellness and ethical business...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeWelcome to St. James's Place, a firm committed to assisting clients in planning, developing, and safeguarding their financial futures. Our dedicated team of knowledgeable advisors offers tailored, face-to-face financial guidance, ensuring our clients' confidence in managing their finances to meet their objectives. We emphasize financial wellness and ethical...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeWelcome to St. James's Place, a firm committed to assisting clients in planning, developing, and safeguarding their financial futures. Our dedicated team of professional advisors offers tailored, face-to-face financial guidance, ensuring our clients' confidence in managing their finances to meet their objectives. We emphasize financial wellbeing and ethical...
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Cirencester, Gloucestershire, United Kingdom St. James's Place Full timeWelcome to St. James's Place, a firm committed to assisting clients in strategizing, enhancing, and safeguarding their financial futures. Our team of skilled advisors delivers tailored, face-to-face financial guidance, ensuring our clients' confidence in managing their finances to reach their objectives. We emphasize financial wellness and ethical business...
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