Customer Support Specialist

1 month ago


Southampton, Southampton, United Kingdom Sharp Business Systems France Full time
Job Title: Customer Support Engineer - Level Two

We are seeking a skilled Customer Support Engineer to join our team in the Southampton area. As a key member of our team, you will be responsible for providing exceptional service to our customers by installing, maintaining, and repairing a range of multifunctional devices and software.

Key Responsibilities:
  1. Deliver, install, and demonstrate machines to customers, ensuring a seamless experience.
  2. Maintain and repair multifunctional machines to the highest standard, minimizing downtime and ensuring customer satisfaction.
  3. Occasionally work in our workshops, collaborating with colleagues to resolve technical issues.
  4. Attend training courses and service meetings to stay up-to-date with the latest technologies and best practices.
  5. Complete all service calls allocated, meeting or exceeding customer expectations.
  6. Manage and protect stock and consumables in the company vehicle, ensuring efficient use of resources.
  7. Promote company products and provide valuable feedback to the sales department, driving business growth.
Essential Skills:
  1. Experience as a Field Service Photocopier Engineer, with a proven track record of installing, maintaining, and repairing equipment to a high standard.
  2. Networking experience is highly desirable, with the ability to troubleshoot and resolve complex technical issues.
  3. Experience with Sharp equipment is a plus, but not essential. Familiarity with Papercut is also advantageous.
  4. Familiarity with working to KPIs or SLAs, ensuring efficient use of time and resources.
About Sharp UK:

Sharp UK provides innovative print, software, managed solutions, and IT services. We work in partnership with our customers to deliver innovative applications within their chosen sector. Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.



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