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Customer Service Representative
2 months ago
A position has arisen for a full-time Customer Service and Order Management Specialist for a global brand in the EMEA region.
The position is responsible for managing the order entry, cash process, and delivery of products to a range of commercial customers across the EMEA region as well as dealing with technical emergencies and enquiries.
**Key Responsibilities:**
- Manage customer orders from order entry to billing, as well as sending and following up on quotations and pre-payment documents.
- Opening, updating, and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments.
- Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner.
**Requirements:**
- Fluent to a professional level, both written and spoken, in Polish.
- Fluent to a professional level, both written and spoken, in Italian, Spanish, French, Dutch, or German.
- Experience in customer services.
**Benefits:**
- 33 days' holiday including bank holidays.
- Free eye tests.
- Opportunities for internal progression.
- Hybrid working.
