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Technical Operations Engineer

2 months ago

Bracknell, Bracknell Forest, United Kingdom 83zero Full time
About the Role

83zero is seeking a highly skilled IT Support Engineer to join our team. As a key member of our technical operations team, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • IT Infrastructure Support: Provide timely and effective support for all IT-related issues, including hardware, software, and network problems.
  • System Monitoring and Maintenance: Monitor and maintain our IT systems, including servers, desktops, and laptops, to ensure optimal performance and security.
  • Backup and Recovery: Implement and maintain a robust backup and recovery process to ensure business continuity in the event of a disaster.
  • Vendor Management: Work with vendors to resolve service outages and disruptions, and to ensure that our IT systems are running smoothly.
  • IT Project Management: Assist in the planning, documentation, and execution of IT projects, including deployments of new hardware and software solutions.
  • Documentation and Training: Create and maintain accurate documentation of IT policies, processes, and procedures, and provide training to IT team members and company personnel.
  • Communication and Collaboration: Communicate effectively with technical and non-technical stakeholders, and collaborate with the IT team to ensure that IT projects are completed on time and within budget.
Requirements
  • Technical Skills: Strong experience with Windows Server and Desktop Operating Systems, LAN and WAN technologies, Active Directory, and O365.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Cloud Experience: Experience working in cloud-based environments is a plus, but not essential.
About 83zero

83zero is a leading provider of IT services and solutions. We are passionate about delivering exceptional service and building lasting relationships with our clients.