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Credit Control Manager
2 months ago
We are seeking an experienced Credit Control Supervisor to oversee the daily operations of our Credit Control team. The successful candidate will be responsible for ensuring timely collection of outstanding debts, maintaining strong relationships with clients, and minimizing bad debts.
Key Responsibilities- Team Management
- Supervise the Credit Control team on a daily basis, providing guidance and support to ensure timely and accurate collection of outstanding debts.
- Monitor daily activities to ensure team efficiency and performance meet expectations.
- Set goals and objectives for the team and conduct regular reviews to ensure objectives are met.
- Credit Control
- Oversee the evaluation of new customer credit applications and ensure appropriate credit limits are set in line with company policy.
- Monitor the credit exposure of existing customers and ensure timely reviews of credit limits are undertaken.
- Manage the collection of overdue accounts, implementing effective strategies to reduce debtor days and outstanding balances.
- Reporting & Analysis
- Create and prepare regular reports on accounts receivable, aged debtors, and key performance indicators (KPIs) for the Senior Leadership Team.
- Analyze the performance and effectiveness of the credit control process, identifying trends, risks, and areas for improvement.
- Customer Relationship Management
- Ensure strong working relationships are built and maintained with key customers to facilitate a culture of timely payments and amicable dispute resolution.
- Liaise and collaborate with other departments within the business to actively resolve any customer billing issues.
- Compliance & Controls
- Ensure all Credit Control policies and procedures are adhered to and updated as and when required.
- Maintain accurate customer records, including payment terms, credit limits, and contact details.
- Process Improvement
- Identify opportunities for process improvement to enhance the efficiency of the credit control function.
- Implement new technologies and tools to automate or streamline credit control processes.
- Debt Recovery
- Work closely with external debt collection agencies and legal teams to oversee and manage difficult collections and pursue legal action where necessary.
- Minimize exposure to bad debt by constantly reviewing and improving risk assessment processes.
About Robert Walters
Robert Walters is an employment business and employment agency, and we welcome applications from all candidates.
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