Professional Services Director

2 months ago


Wembley, United Kingdom Transputec Full time
About the Role

We are seeking an experienced Professional Services Director to lead our Professional Services team at Transputec. As a key member of our leadership team, you will be responsible for building and scaling our professional services business, driving growth, and delivering exceptional results.

Key Responsibilities
  • Team Leadership: Manage a team of professional service engineers, consultants, Solutions Architects, and other team members to deliver high-quality consultancy and project services.
  • Business Development: Identify and pursue new business opportunities, build relationships with clients, and develop strategic partnerships to drive growth.
  • Service Delivery: Oversee the delivery of project and consultancy implementation, digital transformation services, and other professional services to our customers.
  • Financial Management: Manage the financial performance of the Professional Services organization, including bookings, revenue, project and gross margin, revenue per employee, and billable days per employee.
  • Quality and Metrics: Ensure the quality of our services, track key performance indicators (KPIs), and implement initiatives to improve quality, reliability, and repeatability of projects and consultancy.
  • Collaboration: Work closely with the Service Delivery team, Sales team, and other stakeholders to identify opportunities, share best practices, and drive business success.
Requirements
  • Leadership Experience: Proven experience leading Professional Services teams in a fast-paced Managed Service Provider and IT consultancy with multiple clients.
  • Consulting Expertise: Demonstrable experience managing, leading, and/or delivering professional or consulting services to external clients.
  • Business Acumen: Excellent understanding of business operations, financial management, and project-based billing schemes.
  • Technical Knowledge: Strong technical knowledge of Microsoft technologies across modern Workplace and Azure, as well as working knowledge of other commercially available PSA and Agile software platforms.
  • Communication Skills: Excellent communication and people skills, with the ability to communicate technical solutions to different audiences.
About Us

Transputec is a leading Managed Service Provider and IT consultancy, dedicated to delivering exceptional results to our clients. We are committed to building a talented team of professionals who share our values and passion for excellence.



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