Account Development Director

16 hours ago


Gloucester, Gloucestershire, United Kingdom Benefact Group plc Full time
About the Role

We are seeking an experienced Account Development Manager to join our team at Benefact Group plc. As a key member of our sales team, you will be responsible for managing business relationships with funeral directing firms and driving sales growth through a compliant sales process.

Your primary focus will be on prospecting, delivering high-quality leads to the wider sales force, and planning and executing agreed activity levels to ensure CRM accurately reflects planned and actual activity.

You will also be responsible for building and maintaining successful contact strategies for each funeral director, identifying key stakeholders and decision-makers, and profiling FD's to maximize opportunities for the wider sales force.

As the first point of contact for telephone-based funeral director development, you will triage cases and enquiries to establish the right contact within the sales force.

Additionally, you will provide Independent Appointed Representative (IAR) support, engaging promptly with funeral director leads on new funeral plans, contacting customers and arranging funeral plans, and following the agreed complaint process.

Key Responsibilities
  • Manage business relationships with funeral directing firms and drive sales growth through a compliant sales process.
  • Prospect, deliver high-quality leads to the wider sales force, and plan and execute agreed activity levels.
  • Build and maintain successful contact strategies for each funeral director, identifying key stakeholders and decision-makers.
  • Profile FD's to maximize opportunities for the wider sales force.
  • Provide IAR support, engaging promptly with funeral director leads on new funeral plans and following the agreed complaint process.
Requirements
  • A proven track record of delivering exceptional customer service.
  • Experience of effective stakeholder management within a commercial environment.
What We Offer
  • A competitive salary.
  • Group Personal Pension - up to 12% employer contribution.
  • Generous annual bonus scheme up to 24%.
  • 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
  • An array of health and wellbeing benefits, including private healthcare, income protection, and life assurance.
  • Employee Assistance Programme.


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