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Key Account Manager
2 months ago
TerraCycle is seeking a highly skilled and experienced Senior Account Associate to join our Account Management / B2C Brand Partnership Team. As a Senior Account Associate, you will be responsible for managing a portfolio of large key accounts with a presence on several European markets.
Key Responsibilities:
- Manage the overall relationship with clients, ensuring satisfaction and renewal of partnerships.
- Oversee the day-to-day running of recycling programs and ensure contractual obligations are delivered to the right specifications and on time.
- Launch recycling partnerships and manage partnership projects as needed.
- Work closely with Account Directors to execute and deliver on set KPIs and strategies for growing revenue within your portfolio.
- Support Account Directors in building strategies for their portfolios and expanding existing relationships with key stakeholders.
Recurring Tasks:
- Serve as primary contact for a portfolio of brand partners.
- Manage external client relationships to satisfaction, ensuring renewal and growth.
- Identify and develop opportunities to drive business value for clients.
- Ensure all client inquiries are responded to in a timely fashion.
- Identify and resolve client concerns, troubleshoot, and problem-solve mostly independently where necessary.
- Proactively drive account growth by preparing upsell proposals and facilitating cross-sell opportunities with other departments.
- Nurture and expand relationships with day-to-day contacts and other key relevant stakeholders of your accounts.
- Negotiate renewal terms mostly independently.
- Coordinate with internal teams to develop plans for and regularly review program performance.
- Prepare internal account performance data for your portfolio.
- Create client-ready documents, including monthly reports (in both Excel and PowerPoint) and custom presentations.
- Provide clients with program and budget updates and proposals according to their internal budgeting and planning process.
- Manage program operational flow, pricing files, presentations, and contracts.
- Coordinate internal processes, including monthly invoicing and annual renewal pricing and projection process in conjunction with Operations team.
- Provide project management support for product orders, design projects, and brand activations as needed.
Requirements/Skills:
- Minimum of 3 years of experience in an Account Management/Relationship Management role in FMCG.
- Experience in marketing and digital marketing.
- Proven ability to build and grow client relationships.
- Experience in growing revenue with clients as well as cross and upsells.
- Excellent written and spoken English (and French is a plus).
- Solid business acumen.
- Solid number literacy and ability to analyze data.
- Strong communicator with excellent presentation skills.
- A creative problem solver capable of thinking outside the box.
- Proficient in Microsoft Office Suite (particularly PowerPoint).
- Solid team player who can collaborate cross-functionally and across cultures.
- Solid organizational skills, including attention to detail, ability to multitask, and to prioritize among competing tasks.
- Capability to thrive in a fast-paced, high-volume work environment.
- A sense of resourcefulness, ability to adapt, and positive attitude.
Nice To Have:
- Experience in client management for an FMCG company is an advantage.
- Project management experience is an advantage.
- A demonstrated interest in sustainable/green business would be beneficial.
