Technical Service Specialist

4 weeks ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time
Technical Service Engineer Job Description

We are seeking a highly skilled Technical Service Engineer to join our team at Pertemps Bond. As a Technical Service Engineer, you will be responsible for providing expert technical support and guidance to our field-based engineering team.

Main Responsibilities:
  • Support Field Service Scheduler: Advise on correct technicians and cover the planning board in the absence of the scheduler.
  • Utilize Salesforce Process: Follow through with correct technical procedures.
  • Support Technical Service Manager: Collaborate on internal and external projects.
  • Coaching and Mentoring: Develop and support apprentices and field service technicians.
  • Technical Reporting: Manage technical reports for service factories.
  • Project Support: Collaborate with project teams on major projects, upgrades, and installations.
  • Profitability: Maintain profitability of the service department.
  • Technical Analysis: Support internal departments with technical analysis and parts identification.
  • Customer Support: Attend customer sites to resolve issues beyond field service technician capabilities.
  • Machine Data Analysis: Analyze machine data and reports, collaborating with technical sales teams on recommendations.
  • Installation Support: Assist IPL with technical information on new installations and snag lists.
Requirements:
  • Experience: 5 years minimum in a front-line engineering support role.
  • Qualifications: HNC in Mechanical/Electrical engineering or equivalent.
  • Skills: Ability to prioritize effectively, communicate effectively with customers and internal staff, and respond to customer requests efficiently.
  • Driver's License: Full UK driver's license.

In return, you can expect a basic salary of between £40,000-£50,000, depending on your previous skills and relevant front-line engineering experience. If you think you have the skills and experience required, please email your CV to Michelle Laight.



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