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Customer Experience Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Administrator to join our team at Impression Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and customers.
Key Responsibilities- Order Processing and System Updates: Process orders and update systems in a timely and accurate manner.
- Customer Service and Support: Provide excellent, efficient, and accurate customer service and support to meet the needs of our clients and customers.
- Query Handling and System Updates: Handle customer queries and update systems to ensure accurate and up-to-date information.
- Contract Review and Updates: Review details and contracts to ensure compliance and accuracy.
- Customer Updates and Amendments: Provide updates and make amendments to meet customer requirements.
- Problem-Solving and Customer Needs: Solve problems and meet customer needs in a timely and professional manner.
- Liaising with Internal and External Parties: Liaise with internal and external parties to ensure effective communication and collaboration.
- Relationship Building and Maintenance: Build and maintain relationships with customers and internal stakeholders.
- Administrative Support: Provide general administrative support to ensure the smooth operation of our business.
- Strong Communication and Customer Service Skills: Possess strong communication and customer service skills to provide exceptional service to our clients and customers.
- Administrative Experience: Have excellent and demonstrated administrative experience to support the needs of our business.
- Personable Nature and Telephone Manner: Possess a personable nature and clear telephone manner to effectively communicate with customers and internal stakeholders.
- Problem-Solving Skills and Desire to Learn: Have good problem-solving skills and a desire to learn and develop new skills to support the growth of our business.
- Multitasking and Organizational Skills: Possess the ability to multitask and organize tasks to ensure efficient and effective service delivery.
- IT Skills: Have excellent IT skills, including the use of Microsoft Office, to support the needs of our business.
We offer a competitive salary of £24,000 - £26,000 per annum, working Monday-Friday. If you are a proactive and motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
