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Client Relations Executive

2 months ago

London, Greater London, United Kingdom Situation Group Full time

Situation Group, a forward-thinking digital agency dedicated to cultivating vibrant communities for live events and theatrical productions, is in search of a skilled Client Relations Executive. This role is pivotal in assisting with the daily implementation of digital marketing strategies and content creation. Reporting directly to the Account Director within our Client Services division, the ideal candidate will be resourceful, detail-oriented, and possess excellent communication skills.

We seek an individual with outstanding interpersonal abilities, capable of collaborating across various departments while adapting to the dynamic priorities of our team. As a startup in a fast-paced sector, we require a Client Relations Executive who can excel in this environment and provide effective support to the team. A genuine enthusiasm for the arts and theatre is also highly valued.

Key Responsibilities

In this role, you will be instrumental in supporting the UK account team and executing the digital marketing initiatives for our arts and entertainment clients, working closely with colleagues in the Creative and Media departments. The Client Relations Executive will handle administrative duties and facilitate communication and workflow within our internal teams.

This position presents an excellent opportunity for a proactive individual eager to gain extensive digital experience and enhance both account management and project management skills within a dynamic startup agency.

Typical Daily Tasks
  • Coordinate internal and external meetings
  • Draft and distribute notes for clients following all meetings
  • Manage creative project requests, including the development of project briefs
  • Provide organizational support for accounts, including client communication for approvals
  • Collaborate with the Project Manager to ensure production tasks are on track
  • Familiarize yourself with paid media terminology and effectively communicate about related tools and assets
  • Work closely with the Media Buyer to ensure quality assurance of paid media materials
  • Demonstrate a comprehensive understanding of our active clients and the services we offer
  • Provide administrative support for the team, including scheduling, meeting arrangements, data entry, and file management
  • Assist with client communications during peak times or when team members are unavailable

Please note that due to the nature of the live entertainment industry, occasional work outside standard business hours may be required. While this will not be frequent, there may be some late nights and evening commitments during key events.

Qualifications

  • At least 2 years of experience in an agency setting
  • Exceptional attention to detail and time management capabilities
  • Strong communication and teamwork skills
  • Willingness to learn about the digital landscape and emerging technologies
  • A passion for live entertainment, events, and the arts
  • A positive attitude and a collaborative approach
  • Flexibility to adapt to changing priorities
  • Ability to manage and prioritize a demanding workload

Benefits

We offer a hybrid working model, with the flexibility to work from home on certain days. Our office is conveniently located with easy access to public transport.

  • Competitive salary range, commensurate with experience
  • Annual wellness contribution for health and fitness services
  • Monthly insurance contribution for health, dental, or life coverage
  • Generous paid holiday allowance plus bank holidays
  • Paid leave on your birthday
  • Hybrid working arrangements with necessary equipment provided
  • A supportive office culture with team-building activities
  • Opportunities for career development and ongoing training
  • Exclusive access to London's vibrant arts and entertainment scene