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Account Management Specialist

2 months ago

Watford, United Kingdom Fortrade Full time
Job Description

Job Title: Call Centre Account Executive

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Account Executive. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional service and support.

Key Responsibilities:

  • Client Communication: Regularly communicate with clients to understand their needs and provide them with valuable information about our products and services.
  • Product Knowledge: Develop and maintain in-depth knowledge of our CFD instruments and educational services to effectively communicate their benefits to clients.
  • Relationship Building: Foster strong relationships with clients by delivering exceptional service, promptly addressing their inquiries, and providing timely solutions to their needs.
  • Regulatory Compliance: Ensure adherence to regulatory requirements throughout client interactions and comply with FCA regulations.
  • Professional Development: Stay updated through in-house training and professional development initiatives to enhance expertise and stay ahead of industry trends.

Requirements:

  • Communication Skills: Strong communication skills, both written and verbal, with the ability to effectively communicate with clients via phone and email.
  • Interpersonal Skills: Exceptional interpersonal skills, with the ability to build trust with clients and establish strong relationships.
  • Performance Focus: Ability to thrive in a fast-paced environment and surpass performance targets.
  • Technical Skills: Proficiency in CRM programs and relevant computer applications.

Benefits:

  • Full Training and Development: Comprehensive in-house training and development program to enhance skills and knowledge.
  • Employee Wellbeing: Employee wellbeing program to support mental and physical health.
  • Competitive Salary: Competitive salary with opportunities for growth and advancement.
  • Fast Progression: Fast progression opportunities for high-performing individuals.
  • Office Incentives: Office incentives based on performance, including monthly and weekly spending vouchers for top performers.

About Us:

Fortrade Ltd. is a leading financial services company authorized and regulated in the UK by the Financial Conduct Authority. We are committed to providing exceptional service and support to our clients, and we are seeking a talented individual to join our team as a Call Centre Account Executive.