Pharmacy Support Specialist

3 days ago


Winnersh, United Kingdom Montu Full time £26,000
Pharmacy Support Associate Role

Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Key Responsibilities:
  • Answer patient queries by telephone and email
  • Communicate with members of the pharmacy team and clinic to ensure medications are dispensed in a timely manner
  • Support the Pharmacy team in the following areas:
    • First point of contact for any quality issues with medication
    • Supporting patients to navigate their care within the pharmacy and clinic
    • Supporting administrative tasks associated with ordering processes
    • Support operational and clinical recruitment and onboarding
    • Be first point of contact for any complaints and incidents, collate feedback and liaise with Head of Governance on complaints and compliments
    • Liaise with product and tech support team on technical issues
    • Work closely with line manager and wider team on service improvement
    • Maintain all mandatory training and familiarity with company policies and SOPS
  • Shift based and flexible working may be required
Requirements:
  • 2+ years of work experience
  • Good understanding of working in a highly regulated industry and following policies and SOPs
  • Benefits include 30 days holiday plus bank holidays pro rata, generous pension scheme, and opportunities to work on cross-team projects and represent Montu at events


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