Product Support Specialist

1 week ago

Portadown, United Kingdom Octopus Energy Full time
About the Role

We're seeking a highly skilled Resident Engineer to join our team in Portadown, Northern Ireland, based in our heat pump manufacturing facility. This pivotal role will serve as the bridge between our manufacturing and NPI engineering teams, ensuring seamless integration and collaboration.

Key Responsibilities
  • Act as the primary liaison between the manufacturing team and the Octopus Centre for Heating Technology (OCHT) R&D team
  • Facilitate communication and collaboration between the manufacturing site and the R&D team to drive project success, conducting regular meetings and holding both teams accountable for project goals and progress
  • Identify and resolve issues that may arise during New Product Introduction, with an emphasis on Design for Manufacture
  • Implement improvements to enhance production efficiency and product quality
  • Manage engineering change requirements for product design within the manufacturing process
  • Provide technical support and guidance to the manufacturing team to troubleshoot and resolve product and other mechanical/electrical engineering-related issues
  • Maintain thorough documentation of project activities, decisions, and changes
Requirements
  • Bachelor's degree in Mechanical/Industrial/Electrical Engineering or another related field
  • 5+ years of progressive experience within a manufacturing environment
  • Self-starter with a proactive approach to problem-solving and decision-making, who is happy to work in a cross-functional role with a matrix of stakeholders
  • Strong project management skills with a track record of successfully completing complex projects on time and within budget
  • Proven experience in managing and aligning the requirements of multiple teams and stakeholders, and dealing with ambiguity
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work on-site in Portadown every day
  • Knowledge of heating/HVAC technology or similar industries is a big plus
What We Offer
  • Equity Option Scheme - everyone owns a part of what we're building
  • Pension Scheme - we'll pay 5%. You can decide what you contribute, starting from 3%
  • 30 days holiday (incl bank holidays) - we're all grown-ups here and we want you to ensure holidays are taken when it suits both yourself and the business
  • Flexible working - we're passionate about a genuine work-life balance here
  • Social events - your hard work deserves some downtime
  • Clothing - we don't believe in dressing up or formal clothes to do your best work
  • For Parents - TV
  • Go Your Own Way - and cycle to work scheme available
  • Tech - We want to get the best out of our people and get that everyone is slightly different
  • Money Coach - They offer the opportunity to talk with a professional coach
  • Wellbeing - Need some calm in your life? We have 'Octopus Headspace Licences' available

We're very excited about this opportunity. We're looking for the passion, skills, and experience to help shape and define the future of energy and business at a global scale. If you're reading this and grinning and want to bring this technology to the market at scale and speed, then we would love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.

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