We are seeking a highly skilled Patient Advocate to join our team at Unity Communications. As a Patient Advocate, you will play a critical role in resolving medical billing issues and ensuring smooth transactions with patients.

• Adhere to all local, state, and federal laws, regulations, and guidelines, as well as the company's standards for patient-friendly collections.
• Handle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 calls.
• Maintain acceptable update talk time and no-account-up percentages.
• Communicate clearly, promptly, and positively with patients.
• Maintain confidentiality at all times.
• Collaborate with manager to identify personal learning needs and achieve goals using available resources.
• Work with other departmental associates when applicable to ensure the client's continued success.
• Commit to improvements as necessary based on performance feedback.
• Accept responsibility for own actions while taking ownership of departmental outcomes.
• Escalate patient complaints to management as applicable.
• Exemplify the mission, vision, and core values of the client in all personal and professional settings.
• Accomplish other duties as assigned by management.

• Computer proficiency (required).
• Willingness to ask people to pay their medical bills.
• Availability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday, and from 9:00 a.m. to 1:00 p.m. CDT, Saturday.
• Organizational skills, attention to detail, and flexibility.
• Ability to communicate clearly and concisely.
• Ability to perform repetitive tasks and multitask with a high level of accuracy.
• Excellent verbal communication and interpersonal skills.
• Ability to work well in a fast-paced, changing environment.
• Working knowledge of HIPAA, FDCPA, and Red Flag regulations.
• Professional attitude and composure in urgent or confrontational situations.
• Effective critical thinking, problem-solving, and decision-making skills.
• Excellent time management skills.
• Ability to work independently and collaboratively.
• Willingness to develop and retain professional relationships with coworkers.

• HMO coverage with two free dependents upon regularization.
• VL/SL credits upon regularization.
• Friendly and supportive work culture.
• 13th-month pay and other Philippine government-mandated benefits.
• Nontaxable allowances.
• Pay increases, performance bonuses, birthday gifts, and many more.
• Transportation allowance.