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Monitoring Center Technician - Marlowe Fire & Security

Marlowe Fire & Security stands as a leader in the fire and security sector across the UK. Our comprehensive services encompass everything from initial design and installation to ongoing maintenance and monitoring, ensuring we effectively manage fire and security risks for our diverse clientele.

Compensation – Up to £25,500 annually

Benefits Include: Explore our competitive remuneration packages below

Role Overview

As a Monitoring Center Technician, you will be part of a dedicated team operating on a 4 on 4 off shift schedule (12-hour shifts). Your primary responsibilities will include:

• Delivering CCTV monitoring services while adhering to established standards and customer service level agreements (SLAs).
• Conducting fire and intruder alarm monitoring services, ensuring compliance with required standards and SLAs.
• Providing an Out of Hours Service Call-Out function in line with company policies.
• Ensuring exceptional customer service for both internal and external stakeholders.
• Completing necessary incident reports as required.

Candidate Profile

At Marlowe Fire & Security, we value our employees as our most significant asset. We seek individuals who take pride in their work and are committed to delivering outstanding service. Ideal candidates will possess:

• A willingness to work varied shift patterns, including nights and weekends, averaging 42 hours per week.
• Proficiency in computer usage, including MS Office and Windows.
• Strong communication skills, with the ability to convey information clearly and effectively.
• An SIA Front Line Public Space CCTV Licence is preferred.

Employee Benefits

Our Commitment to Employee Well-being

At Marlowe Fire & Security, we understand the importance of rewarding our employees fairly. Our remuneration packages are designed to meet the needs of a challenging economic environment, offering a range of benefits to enhance the quality of life for our team members.

• Competitive Salary – up to £25,500 annually based on experience.
• Royal London Pension Scheme.
• Life Assurance at 4x Salary.
• Paid Holidays plus Bank Holidays.
• Additional holiday for each full year of service (up to 25 days).
• Special Birthday Holiday.
• Referral Scheme – earn up to £1,000 for each successful referral.
• Mental Health & Well-being Initiatives.
• Employee Recognition Programs.
• Opportunities for professional development and career progression.
• Complimentary, secure on-site parking.
• Access to a free on-site gym.

About Marlowe Fire & Security

We operate on a national scale, serving various industries in both commercial and residential sectors. Our tailored fire and security solutions are designed to meet the unique compliance needs of our clients, ensuring the safety and security of their premises and personnel. As part of a larger group within the Fire Protection, Security & Building Management Systems industry, we benefit from shared best practices and continuous improvement initiatives.

Commitment to Diversity

We strive to foster a diverse and inclusive workplace, encouraging all employees to express their individuality. We believe that a culture of inclusion enhances our ability to serve our customers effectively. We are dedicated to supporting equal opportunities and welcome discussions regarding any reasonable adjustments needed during the recruitment process.

Right to Work

We are unable to provide Right to Work Sponsorship. Candidates must have the legal right to work in the UK to be considered for this position.